Questions and answers
How much does it cost?
€2.90. One price, no subscription and no hidden extras.
How fast does the report arrive?
Within 24 hours in working time: Monday to Friday, 9:00–18:00 Eastern European time (Riga, Latvia).
What if I order at the weekend?
If the seller replies at the weekend, we will let you know. If not, the work starts on Monday at 9:00 Eastern European time.
Who contacts the seller?
The AutoPase team. You do not need to write anything.
What if the seller does not reply?
The report comes with a note that we could not confirm it. If a report could not be made, you choose: a refund or a promo code for the next check.
What if the car has already been sold or taken down?
We will tell you, and you choose: a refund or a promo code for the next check.
Which websites can I paste a link from?
Any. For example: mobile.de · AutoScout24 · autoplius.lt · auto24.ee · ss.com · blocket · OTOMOTO.
Do I need the VIN?
No, the link is enough. We ask the seller for the VIN. An AutoPase check is the seller’s live answers and documents, not only what is entered in registers.
Does it replace an inspection?
No. We do not see the car in person and do not guarantee its condition. The report helps you decide whether to keep considering this car and go to see it. If it is, say, a crashed car and that does not suit you, you can switch to another one at once.
In which language is the report?
In the one you choose in the order: all European languages.
Where do I enter a promo code?
On the payment page: “Enter promo code” on a computer, “Add code” on a phone.
How do I get my money back?
If a report is not made for any reason, you choose: a refund or a promo code for the next check. In detail: terms.